Return and refund policy

Big Cart USA Return & Refund Policy

Return Window
You may return most items within 90 days of receiving your order.

Fees

We do not charge a restocking fee. 

Return Eligibility

• Items must be unused and in original packaging.

• A receipt or proof of purchase is required.

How to Start a Return
Contact us at info@bigcartusa.com before sending back your item.

• If your return is approved, you’ll receive a return shipping label and instructions.

Return Shipping Costs

• Customers are responsible for return shipping costs.

• We do not charge restocking fees.

Important Rules

• Do not send items back without first contacting us, or your return may not be accepted.

• Gift cards cannot be returned.

Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately. We will evaluate the issue and make it right.

Exchanges
To exchange an item, complete the return and place a new order for the replacement.

Refund Timeline
Once your return is received and inspected, we will notify you by email. If approved, a refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us.

Contact for Questions
For any returns or refund questions, contact info@bigcartusa.com.