Shipping policy

Shipping Policy

Overview

We are committed to delivering your order as quickly and safely as possible. Our shipping rates and delivery times are outlined below.

Shipping Rates and Delivery Times

We offer the following shipping options:

  • Economy Shipping: $4.98 - Delivery in 5 to 8 business days
  • Standard Shipping: $14.98 - Delivery in 3 to 4 business days
  • Express Shipping: $19.98 - Delivery in 1 to 2 business days
  • Free Economy Shipping: Free on all orders $35.00 and over

Processing Time

  • All orders are processed within 0 to 3 business days before shipment.
  • Processing times do not include delivery time.
  • Orders are processed Monday through Sunday with a 12 pm CST cutoff time.

Shipping Locations

We currently ship to addresses within the United States only.

Fulfillment Centers

We ship from multiple fulfillment centers across the United States. Our main fulfillment center is located in Sheridan, Wyoming.

Tracking Information

Once your order ships, you will receive a tracking number. You can track your order status on your order status page or through your account page.

Delivery Estimates

Delivery times are estimates from the date of shipment and are not guaranteed. Delays may occur due to:

  • Weather conditions
  • Carrier delays
  • Address issues
  • High order volume

Lost or Damaged Packages

If your tracking number does not show your package as delivered, please contact our customer service team and we will provide a full refund.

Orders Outside the US

At this time, we do not ship internationally. We only deliver to addresses within the continental United States.

Shipping Issues & Support

If you have any questions about shipping or concerns about your shipment, please contact our customer service team. We are here to help.

Returns & Exchanges

For information about returns, exchanges, or refunds, please refer to our Return Policy page.

Contact Us

If you have any questions, we are here to help. Simply send us a message at info@bigcartusa.com or go to our Contact Us page. 

We reserve the right to update this policy at any time. Please check back regularly for updates.